Step by step
When to use step by step pages
Step by step pages are useful where the user has to follow a process. This could include:
- registering for something
- applying for something
- renewing something
- resetting a password
Examples could be registering for a civil partnership, registering a death or help signing in to My Account.
Video guide
Please see this video guide by content designer Ben Hills-Jones.
Examples in the wild
Croydon: Get married or form a civil partnership
Southwark: Apply for planning permission
Dumfries & Galloway: Apply for a building warrant
Editing tips
On step by step landing pages
Avoid having too much copy on step by step landing pages, as it pushes the steps further down the page making them hard to find, especially on mobile devices.
Include no more than 3 to 4 sentences, or an alert box – if there is something you need to warn users about or there's information that is out of the usual way of doing things.
On step by step titles
It's good practice to include 'step by step' in the title of your page. This makes it clear to the user that this is a process to follow.