Step by step

Step by step pages are useful where the user has to follow a process. This could include:

• registering for something
• applying for something
• renewing something
• resetting a password

Examples could be registering for a civil partnership, registering a death or help signing in to My Account.

Examples in the wild

Croydon: Get married or form a civil partnership

Southwark: Apply for planning permission

Dumfries & Galloway: Apply for a building warrant

How to use

Please see this video guide by content designer Ben Hills-Jones.

Editing tips

On step by step landing pages

Avoid having too much copy on step by step landing pages, as it pushes the steps further down the page making them hard to find, especially on mobile devices.

Include no more than 3 to 4 sentences, or an alert box – if there is something you need to warn users about or there's information that is out of the usual way of doing things.

On step by step titles

It's good practice to include 'step by step' in the title of your page. This makes it clear to the user that this is a process to follow.